Travel Advisors: These Harmless Phrases Are Sabotaging Your Consult Calls
You just wrapped up a great consult call. The vibes were good, the couple seemed excited, and you’re already brainstorming dreamy resorts or cruise itineraries in your head. You wrap things up with a friendly, “I’ll be in touch!” and hang up feeling pretty good about it.
But then... crickets.
They don’t reply to your quote. They don’t follow up. They’ve vanished. What happened?
Let’s talk about one of the sneakiest reasons travel advisors get ghosted after a consult call: the vague, well-meaning sign-off.
🚫 Sign-Offs That Sabotage You
These phrases are super common — and totally unintentional — but they’re quietly killing your momentum and confusing your clients:
“I’ll be in touch.”
“I’ll send you some options and we’ll go from there.”
“I’ll send your quote in a few days.”
“You’ll have some options to look through by Friday.”
“Take your time looking things over.”
“Let me know what you think once you’ve had a chance to review.”
Sound familiar?
You're trying to be polite, flexible, and low-pressure (which is a good instinct!). But here's the problem — these sign-offs are vague, passive, and unclear. They don’t give your client any direction on what happens next or how they’re supposed to respond.
🧠 Why These Phrases Backfire
Here’s what’s really going on when you wrap things up with one of those phrases:
1. They don’t know what to do next.
People need clarity. If they don’t know what to expect or what to do once they receive your quote, they’ll do... nothing. Not because they’re flaky, but because you didn’t lead them.
2. You sound unsure (even if you’re not).
“I’ll be in touch” doesn’t exactly scream confidence. It sounds like you’re not totally sure what the next step is either. That makes clients hesitate — and when people hesitate, they stall.
3. It puts the ball in their court — and most people drop it.
When you say, “Let me know what you think,” you’re essentially saying “The follow-up is now your job.” But it’s your process. You need to guide them through it.
✨ What to Say Instead (So You Stay in Control)
Let’s clean it up and keep it simple. Here are some sign-offs that set expectations, build confidence, and keep clients engaged after the call:
✅ “I’ll send two personalized options tomorrow. You’ll have three days to decide before prices and availability shift. Just reply ‘yes’ when you’re ready!”
👉 Why it works: It gives a clear deliverable, a timeline, and an easy action step. There’s no confusion, just momentum.
✅ “Once I send the quote, I’ll follow up in 24 hours to walk through it with you. That way we can fine-tune anything before it’s time to book.”
👉 Why it works: You’re building in the follow-up automatically, so the client expects it — and you don’t have to chase.
✅ “You’ll get your proposal by Friday morning, and I’ll hold the space for three days in case you want to move forward. After that, pricing or availability. may change.”
👉 Why it works: It adds gentle urgency while still feeling professional. You’re protecting your time and helping them act quickly.
✅ “After the call, I’ll get started on your quote and follow up within 48 hours. Once it’s in your inbox, we’ll set a time to review it together and finalize the details.”
👉 Why it works: This one’s great for high-touch clients who want hand-holding. It makes them feel supported and guided.
Bottom Line
If you want to stop getting ghosted, the fix isn’t a fancier quote or flashier resort options. It’s about how you lead the call — especially at the end.
So the next time you’re tempted to say “I’ll be in touch,” remember: you’re not just a travel advisor… you’re a trusted guide. Act like one. Speak with clarity. Set expectations. And watch how much smoother getting your clients to book becomes.t
